On 09-2-2012 mark5610 said :
"Having never been there before we booked this as our venue for a Christmas dinner, first impressions are often the basis of a decision, but on this occasion, they were totally out of kilter. We tuned up and eventually got a drink, which should have given us an indication of the customer service or lack of, we should expect. We all, only 10 of us sat down and ordered, it took another 45 minutes to get our first course, whilst another table of what appeared to be solicitors came in and got served before we even had our starters, which was sparse to say the least. No offer of drink top-ups, or wine list or anything rally. It took us another hour to get our main course, by which time we were almost ready to walk out, still no drink top ups the serving girl (singular) was too busy , then the owner arrived with the main course, what there was of it, and eventually asked us if we wanted more drinks, again after a protracted wait the drinks came, but after we finished the main course. Most of us by this time had given up, and left. Not recommended especially if it is a group booking, and none of us will ever set foot inside this place again. A Pity as it looks so nice and traditional as a cosy pub should look, but it is let down by the lack of customer service or care to detail!"
On 10-10-2011 smartie304 said :
"Had Sunday lunch here (9.10.11) - roast topside of beef plus the usual but the beef was tough and swede undercooked. Chose sticky toffee pud with butterscotch sauce for pud - the sticky toffee arrived with cream (in a separate jug) followed by a few minutes later the butterscotch sauce (in another jug) and then a few more minutes later the custard (in another jug)! Custard was very liquid. Very disappointed - thought this pub would have been better. Doggie friendly though and pleasant staff. "
On 27-9-2009 carlotta_allen said :
"This is a lovely pub in a beautiful setting - a sleepy Hampshire village, complete with duck pond. It is great inside and has a gorgeous outdoor area - plenty of space for the kids to run around, but quieter areas for couples too. The staff are very friendly and the food is of a decent standard. However, just a few years ago the White Horse was a truly fantastic place to eat - great food, good portions, amazing setting. Recently, however, the prices have SHOT up - while the portion sizes seem to be getting smaller. £12 for a starter-sized portion of risotto (albeit pretty delicious risotto) is a bit much. And to charge £6.50 for a 'children's menu' which includes just the main course - and expects you to cough up a hefty £3.00 extra for ICE CREAM - is really a joke. Despite the White Horse's many charms, I'm afraid I'll be voting with my feet after today...and judging by the number of empty tables on a beautifully sunny September Sunday lunchtime, I'm not the only one."
On 16-8-2009 hannahwilson said :
"At first glance this is a lovely country pub, set in a beautiful Surrey village with a lovely atmosphere, however, don't let yourself become too bowled over by its prettiness! Upon arrival the manager had to go in search of our table, which we had booked, and there seemed to be a rather lackadaisical approach to where we sat. No one showed us where our table was and no one brought us a menu - small things perhaps but things that perhaps you expect when eating out? One thing i do expect is to find that everything that is presented on the menu is available and that if it isn't alternatives are offered or fair warning of the shortage is given before ordering. This is obviously not the case at the White Horse. At 2pm on a sunday they had run out of all forms of roasts, something that we were notified of when ordering and when we made another menu choice it wasn't until we had returned to our table that we were told that this was also off the menu leaving us with two choices. This wouldn't normaly bother me however the cost of the food was rather high and there was very little in the way of genuine apology or an offer of any form of compensation such a money off our meal or free drinks. Unfortunately there did seem to be a lot of people at the pub who were enjoying their meals an having a pleasant Sunday and I am rather saddened that my family and I weren't amoung those happy few. Poor service, poor attitude and an unwillingness to make any form of effort to improve our visit has lead us to decide never to visit the White Horse again, despite it's previously postive reviews. "
On 16-5-2007 biltong said :
"Located in one of the prettiest villages in Surrey, top class food, ale, parking but....at least Dick Turpin had the decency to wear a mask !! Take your (extended) credit card with you, no one owns a wallet or handbag big enough for paying in cash here!!"